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Please read the installation instructions completely before proceeding with the installation.

Installer/Owner Responsibility
Installation procedures for BAMECO bamboo flooring are identical to any hardwood flooring products. Any material installed with obvious defects will not be warranted. Bamboo flooring is natural material and therefore, not perfect nor identical in grain or color. Warranty does not cover variations in color or variations between samples and the installed floor. It is manufactured in accordance with accepted industry standards, which permit a defect tolerance not to exceed 5%. The defects may be a manufacturing or natural type. The installer assumes all responsibility for final inspection of product quality. The inspection of all flooring should be done prior to installation! Installer should inspect each plank for color, finish, size and quality BEFORE installation. Each box should be inspected for differences in color and staggered throughout the floor. Installer must use reasonable selectivity and hold out or cut off places with visible defects whatever the cause. Should an individual piece be doubtful or unacceptable, the installer should not use the piece. Any defects should be reported to BAMECO Flooring immediately. You will get exchange or refund for the defective material only. The cost of labor will not be paid when a floor with visible defects has been installed.

Prior to installation of any flooring, the installer must determine that the jobsite environment and sub-surfaces involved meet or exceed all requirements as stated in the installation instructions. We cannot accept responsibility for job failure resulting from and associated with sub-surface or job-site environment deficiencies. The installer/owner has the final responsibility as to grade, jobsite environment, manufacture and finish. It is the responsibility of the installer/owner to determine if the job site sub-floor and job site conditions are environmentally acceptable for the installation of BAMECO bamboo flooring products. BAMECO declines any responsibility for failure resulting from or connected with sub-floor, sub-surface, or job site damage, or deficiencies after flooring has been installed.

Note: BAMECO Flooring makes no warranty or guarantee of the quality of the chosen installer's work or of a particular installation performed by them. BAMECO Flooring disclaims all liability for any errors or improprieties in the installation of its products by an installer.

Preparing: BAMECO bamboo flooring products has been inspected under strict quality control and has been carefully packed in cardboard boxes with plastic bag. They has been stored in clean and humidity controlled warehouse. Once the job site conditions are satisfactory, have the flooring delivered. To maintain the proper moisture levels, do not truck unload in damp, rainy or wet day. Once on the site, slowly unpack each box and take away the wrap. Allow the bamboo flooring to acclimate for 2-4 days before installation.

General Condition: Area to be installed, temperature and humidity must be brought to normal usage levels at least 2 days before installation and maintained at those levels after installation. Flooring should be allowed to acclimatize on site for as long as possible before installation.

Applications: BAMECO bamboo flooring can be easily installed in the same way as all other regular hardwood floor, may be nailed or glued down over wood sub floors, or glued directly to concrete sub floors on, or above grade. Installation should not be below grade level. Pre-finished bamboo flooring is not recommended over radiant heat system. For below grade, we recommend our engineered floating bamboo flooring.

Sub floor: Sub-floor surfaces must be clean, dry, smooth and free of dirt, wax, oil, paint, curing agents, and other contaminants that would interfere with adhesive bond. Existing resilient tile floors can be left in plat. The bamboo planks may be installed over these existing floors. Wood sub floors must be sanded level prior to new installation. No type of particle board is acceptable. Concrete sub-floors must have all cracks and holes filled with a cement-based patching material and must be tested for moisture prior to installation.
Temperature & Humidity: The relative humidity level within the installation location must be maintained at normal condition (i.e. 40%-60%) throughout the year. Bamboo is a living material which reacts to changes of relative humidity. In summer when the humidity is at its highest, it is absorbed by the bamboo which then expands. In the winter when the heating system on the humidity level in the house is much lower. The bamboo releases its humidity and consequently contracts or shrinks. These variations can be minimized with proper ventilation and humidifying.

Floor new construction or remodeling, the heating system must be operational, and the house must been heated for a week at 22 C (71 F). Plastering and concrete work must be completely dry (60 to 90 days old). Moisture can not exceed 12%. The install and/or owner has the full responsibility for moisture testing to ensure that the wood sub-floor and the concrete slab (when applicable) are within acceptable limits.

Nailed Down: Planks should be started square with the room and parallel to its longest dimension by positioning with a chalk line, leaving at least 1/2" expansion from the base plate or wall. Make sure that starter rows are firmly in place by wedging or face nailing. Once initial rows are secure, second and further courses should be blind nailed directly above tongue at a 45-50 degree angle to the face. Fasteners should be spaced at 10-12 inch intervals with a minimum of 2 fasteners per piece. Nails or cleats should not be placed closer than 6 inches from the end of planks to prevent splitting.

Glued Down: Where possible moisture conditions may exist now or in the future, use a moisture-resistant wood flooring adhesive like "Bostik's Best" or Franklin 811 Plus. Spread the adhesive using the trowel size recommended by the adhesive manufacturer. Planks should be started square with the room and parallel to its longest dimension by positioning with a chalk line, leaving a minimum of 1/4" expansion space from the base plate or wall. Make sure that starter rows are firmly in place by a wedge or spacer. Once initial rows are secure, use adhesive in a Wet-Lay or Walk-on-work method of installation. Remove spacers once the job is complete.

Once installed the the job is done. No sanding, no staining and no finishing is required.

MAINTENANCE:

BAMECO Bamboo Flooring is designed for easy easy maintenance and long-lasting beauty. However, to keep it looking best, follow these simple instructions for protection and care.

Place a doormat at outside doors to trap sand and grit from incoming traffic. Place rugs in front of the kitchen sink, dishwasher, and toilet areas to protect the floor from possible water and detergents.
Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug.
Keep the floor clean and use soft damping cloth to scrub the floor gently. Regularly sweep or vacuum the bamboo floor to prevent sand or abrasive dust from accumulating and scratching the finish.
Wipe up spills immediately.
Use floor protectors on the feet of furniture to avoid scratches. When moving heavy furniture and appliances, lift the furniture and use extra caution to avoid scratching, indentation and gouging.
Keep pets' claws properly trimmed to avoid excess scratches and gouges.
Keep proper room temperature and humidity level even when the room is not occupied.
Never clean or wet mop your BAMECO bamboo flooring with water. Do not use wax, oil soap, or other household cleaners on your floor. The use of these products can dull the finish and make refinishing difficult. By doing so you will void your warranty.
Avoid walking in spike high heel shoes on the floor because it may cause denting and related damage to bamboo floors due to the extremely high compressive force they generate.
Proper care maintenance can extend the life of your BAMECO bamboo floor for many years; however, at some time a recoat or total refinishing may be desirable. Have a professional evaluate the condition beforehand.

SHIPPING:

BAMECO processes all order in 1-3 business days (stock permitting) Stock delays are typically reported within 48 hours via e-mail.

Once shipped, you should expect to see your order in approximately 7-10 business days.

SATISFACTION GUARANTEE:

BAMECO Flooring has a 10 day satisfaction guarantee, starting from the time of receipt. You may make a return on unopened materials for any reason within that time period. (Some minimum quantities may be required.) You will be responsible for the shipping charges to return the product, as well as the cost incurred by us (BAMECO Flooring) to ship the product to you. A 20% restocking fee will apply for all return goods. In order to take advantage of this you MUST have a return authorization number; all items returned without an authorization number will be refused. Promotional goods which are marked as non-returnable are not covered by this guarantee.

CANCELLATIONS:

If for any reason, you need to cancel your current order with BAMECO Flooring you'll need to contact us as soon as possible. If the product has already shipped you will be responsible for the freight costs associated for the delivery, the return freight and possible restocking fees.. If the product has not shipped you may make the cancellation at no charge.

REPLACEMENTS AND DAMAGES:

At the time you receive your order you need to be aware that you MUST check the order for damages or missing items. If you do not check the materials yourself, please make certain that the person signing for them checks for damage or missing items. If no damages are noted, BAMECO Flooring cannot be held responsible for any damages or shortages that occur. You should look for anything suspicious, such as rounded corners, denting and gouges. It is important at this stage to come up with an accurate count of damaged or missing pieces and note them on the bill of lading. If upon closer inspection you decide that you might be able to utilize the damaged materials, you should still note the damages and attempt to make use of what you can. If after noting the damage you decide you cannot utilize the materials, contact BAMECO Flooring and we will advise you of what to do with the materials on hand or ask that they pickup the useless materials to prevent you from having to store them. Not every order will have visual proof of damage on the outside. If you accept a shipment and sign for no damages or shortages, later discovering that there indeed are damages or shortages hidden from view, you must contact the delivering company within 48hrs of delivery to report it. We are happy to answer any questions in the unlikely event that your order is damaged in shipment, and we can assure you that so long as any damages are noted properly there will not be any difficulties in the replacement process. Notice: Trim piece purchases at BAMECO are non returnable and non refundable.

AN IMPORTANT NOTE ABOUT PRODUCT IMAGES:

Product images will vary in color due to many factors such as monitor type, scan quality, etc. Images are not intended to duplicate exact visual appearance, but to serve merely as a guide or point of reference. If you require accurate visual inspection of a product for such things that cannot be conveyed accurately by this images, such as color, feel, etc., we recommend you obtain a sample of the product prior to making a purchase.

WARRANTY:

BAMECO Bamboo Flooring warrants its All Bamboo Laminated Plank, in its original manufactured state, to be free from defects in lamination, assembly, milling, grading and finish for a lifetime. BAMECO further warrants that, even when installed on a radiant heated concrete sub floor, it will not buckle, cup or warp when properly installed and maintained in accordance with BAMECO installation instructions

Twenty-five Year Finish Wear Warranty

BAMECO Bamboo Flooring warrants its “aluminum oxide” surface wear layer will not wear through to the underlying bamboo for Twenty-five (25) years, from the date of purchase. This warranty applies to the original purchaser (residential only). Wear Layer Warranties exclude any indentations, scratches or surface damages caused by lack of proper maintenance, misuse, negligence, spiked heel shoes, water, erosion, pebbles, sand, commercial use, other abrasives or insufficient protection on furniture.

WARRANTY EXCLUSIONS:

BAMECO Bamboo Flooring warranties do not cover indentations, scratches or damages caused by negligence, water, erosion, insects, spiked heel shoes, failure to follow the manufacturer's specific written installation instructions, improper maintenance, insufficient protection, misuse or improper alterations of the original manufactured product, or for commercial use.

No warranties apply to any product sold "AS IS."

This writing is the complete and exclusive statement of the warranty, and is in lieu of all other express and/or statutory warranties.

BAMECO bamboo Flooring assumes no liability for incidental or consequential damages. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

The sole remedy provided herein is the repair, refinish or replacement of defective products, or refund for defective products.

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